Build your own
Capability Center in South Africa
Design, Build, Innovate & Transfer
Trilogy CX assist international BPO or enterprise companies to establish Global Capability Centers in South Africa!
We specialise in offshore contact centers and back-office operations.
We do this using a robust DBIT (Design, Build, Innovate & Transfer) model.
Design & Build for Purpose
Trilogy will build the operation as per the design specification and branding.
OPEX vs CAPEX
No CAPEX required for build-out. Trilogy offers a fully kitted operation to spec, on a monthly Opex commercial model.
Vendor management
Our team have built operations and worked with an ecosystem of vendors and service providers that’s been tried and tested. We manage their quality and budgets. Vendor negotiations are key to a balance between costs and quality.
Project Management
We provide an experienced project management capability that will ensure on “on-time” deployment. When there are so many different parts to establishing an operation, towards a targeted Go-live date, this function becomes critical.
Trilogy Team
The team consist of tenured BPO executives and managers, all with extensive experience in building and managing operations in South Africa.
We have been building contact centre and back-office operations in South Africa for 30 years, having built and operated more than 20 different operations, with more than 10,000 seats. The most recent was assisting a global BPO company to build 1,000 seats over a 24 month period, building the first tranche of 100 seats within 6 weeks.
We understand the local business environment, socio-economic conditions, local laws and compliance requirements, vendor ecosystem and cost parameters associated with establishing operations accurate and cost effectively.
We understand the environment, people and cultures to ensure a successful build of the operations, inclusive of People, Facilities, Processes and Technology.
“We know where the pitfalls and the golden nuggets are by now”. We will be that safe pair of hands to ensure risk mitigation and accuracy of deployment.
Why Trilogy Global Capabilities
Expertise and Experience
Trilogy is a team with a proven track record, our team of professionals is adept at navigating complex transitions.
Innovation-Driven Approach
We leverage cutting-edge technology to streamline processes and foster continuous improvement.
Risk Mitigation
Sustainable Cost Savings
Move beyond traditional cost-saving measures and discover sustainable, long-term savings.
DBIT in Numbers
Benefits of an Operation in SA
Labour Arbitrage
There are significant cost savings and efficiencies associated with an offshore operation in South Africa. Labour arbitrage alone will provide a 40% to 50% cost reduction from a similar operation in the United Kingdom, Europe or the USA.
Language & Skills
South Africa provides resources with good English language capability and people with a high degree of service aptitude. And our one of a kind Digital Academy assists in delivering the highest calibre of digital ready customer agents.
Government Grant Incentives
The team has extensive experience in the motivation, application and management of the DTIC Incentives and grants associated with job creatin in South Africa. Whether you’re a BPO or a Captive operation, you can access this financial support from the South Africa Government. We will assist in the end-to-end process.
Efficiencies through Innovation
There are significant cost savings and efficiencies associated with an offshore operation in South Africa. Labour arbitrage alone will provide a 40% to 50% cost reduction from a similar operation in the United Kingdom, Europe or the USA.
Agility & Control
An Offshore DBIT operation provides more direct control to the company and their executives to improve, change and innovate, not having to rely on a 3rd party.
Traditional contracts could be a barrier to changes required by the company to adapt to customer demands and innovation changes. Trilogy removes this barrier.
Security
We talk GDPR, PCI, HIPPA, POPIA and multiple global governance protocols and all our systems (if deployed) are compliant in this regard.
are you ready to change the way you think about call centers?
Deploying an offshore global capability center as a BPO or a Captive is risky. Trilogy will provide an end-to-end build of your operation in South Africa. We use the DBIT model (Design, Build, Innovate, Transfer) to build on time, yet robust operations.