welcome to Trilogy
we are a BPO company in Cape Town, South Africa providing Ai enabled contact centers for digital & autonomous customer experience
Discover our innovative solutions for seamless customer engagement today
our team is highly experienced with over 20 years of BPO and Contact centres experience, having built and managed more than 30 contact centres for captives and BPO companies, over the past 20 years.
we believe that the whole BPO and CX industry needs more innovation, period. As a nimble start-up, we have the tech and the people to transition B2C operations fast…
from VOICE, to DIGITAL, to Autonomous CX.
our experience in developing digital and autonomous customer engagement platforms with our partners, provides speed to market.
we provide state of the art Digital solutions, deployed and ready, in a world class contact centre to assist our customers on their journey to Digital CX
outsource to us and Service, Sell, Retain and Collect debt from your customers on a fully automated Ai/ML predictive and engagement platform, with a human agent in the loop to fulfil the process.
Trilogy BPO
digital and autonomous outsourced provider
digital contact centre Outsourcing – Accelerate your Digital customer engagement by outsourcing this to a specialist partner, with all the technology platforms in a ready state. Just add humans.
Trilogy DBIT
building captives
trilogy DBIT assists international BPO or enterprise companies to establish global capability centers in South Africa!
DBIT is a robust process and methodology that mitigate localisation risks and ensure accurate and effective operational deployment, whether it’s a contact center, a back-office operation or an integrated model.
global capability centers or captives, provide demonstrable benefits beyond outsourcing. changing to a captive strategy could unlock a further 30-40% saving in operating cost, while gaining full control of the operation.
this strategy however comes with localisation risks that require mitigation.
partnering with an experienced dbit management company will mitigate these risks.