welcome to Trilogy
we are a BPO company in Cape Town, South Africa.
the name Trilogy, stems from the fact that it’s the 3rd BPO company that the founders are starting as a team.
we also started Digital Tribe, in 2021, which was acquired by Ascensos, a large UK based BPO.
our team is highly experienced with over 20 years of BPO and Contact centres experience, having built and managed more than 30 contact centres for captives and BPO companies, over the past 20 years.
we believe that the whole BPO and CX industry needs more innovation, period. As a nimble start-up, we have the tech and the people to transition B2C operations fast…
from VOICE, to DIGITAL, to Autonomous CX.
our experience in developing digital and autonomous customer engagement platforms with our partners, provides speed to market.
we have three distinct offerings:
- BPO – if you want to outsource/offshore
- DBIT (Design, Build, Innovate & Transfer) – if you want an offshore capability centre
- Academy – if you need experienced skills
we provide state of the art Digital solutions, deployed and ready, in a world class contact centre to assist our customers on their journey to Digital CX
outsource to us and Service, Sell, Retain and Collect debt from your customers on a fully automated Ai/ML predictive and engagement platform, with a human agent in the loop to fulfil the process.
Trilogy BPO
digital and autonomous outsourced provider
digital contact centre Outsourcing – Accelerate your Digital customer engagement by outsourcing this to a specialist partner, with all the technology platforms in a ready state. Just add humans.
Trilogy DBIT
building captives
trilogy DBIT assists international BPO or enterprise companies to establish global capability centers in South Africa!
DBIT is a robust process and methodology that mitigate localisation risks and ensure accurate and effective operational deployment, whether it’s a contact center, a back-office operation or an integrated model.
global capability centers or captives, provide demonstrable benefits beyond outsourcing. changing to a captive strategy could unlock a further 30-40% saving in operating cost, while gaining full control of the operation.
this strategy however comes with localisation risks that require mitigation.
partnering with an experienced dbit management company will mitigate these risks.
Trilogy Digital Skills Incubator
incubating experience
incubator = training + digital + eXperience
Trilogy people develop “experienced” global contact center agents for the bpo and captive markets.
we don’t do just “job readiness” training. our academy combines skills training, with several months of experience in digital enabled dedicated contact centre, before transitioning to our partners in the industry.
we partner with government and the industry to provide a skills development academy that prepare the agents and team leaders far better than just entry level training.